Customer rings in. Lead-Flo answers, books the job, and sends the operator a 3-line summary — all before the caller's hung up. Below: a real call, animated step-by-step, in real-time.
The operator's on the tools. Tools out. Hands dirty. Phone in their back pocket.
They don't need to answer the call. They don't need to listen back to it.
They get three lines. Customer. Job. Time.
10 seconds after the customer hangs up.
No app to open. No dashboard to log into.
If they want the full call, it's a tap away. If not — back to work.
Sounds like Andy from the office. Speaks the trade. Asks the right follow-ups — German cockroaches? safe for pets? — and locks the booking.
Three lines. Customer name, job, time. SMS within 10 seconds of the customer hanging up. Recording attached if he wants to listen back.
Two-way sync. Customer record, address, job type, priority, slot. Tagged "Booked by Lead-Flo" so the operator can see what came in overnight.